Citysearch Owner-Client Guarantees & Benefits

  • Tenant Placement Guarantee icon

    Tenant Placement Guarantee

    If we place a tenant and they break their lease in the first 12 months, we will re-lease it for free. *does not apply to leases w/ employment transfer clauses

  • Leasing Fee Guarantee icon

    Leasing Fee Guarantee

    You don’t pay us a leasing fee until we have a signed lease AND a deposit paid from the tenant.

  • Legal Compliance Guarantee icon

    Legal Compliance Guarantee

    Don’t risk a lawsuit! We operate in full compliance with the Alberta Residential Tenancies Act and the Minimum Housing & Health Standards.

  • Rent Maximization icon

    Rent Maximization

    We are not afraid of ‘24-hour tenant turnovers’ of your property to minimize vacancy and ensure you are always collecting rent.

  • Response Time Guarantee icon

    Response Time Guarantee

    Nobody likes waiting for a response – that is why we promise to respond to all communication within 48 business hours.

  • 24/7/365 Online Reports icon

    24/7/365 Online Reports

    We provide you with secure online access to monthly statements, copies of invoices, and rental history with the click of a mouse.

  • 3D Virtual Tours icon

    3D Virtual Tours

    We offer custom made virtual tours for your home to maximize the ability for you to rent or sell – and it’s yours to keep!

  • Trust icon

    Trust

    Our family owned business has been serving investors and renters since 1998, so you know we will be here tomorrow (and the next day, and the next day) with honest, relationship-based service.

  • Giving Back icon

    Giving Back

    Citysearch gives back to organizations we believe in, to support our local economy and well-being.

  • Property Inspections icon

    Property Inspections

    We perform property inspections to ensure the up-keep and integrity of your home.

  • Maintenance Hotline icon

    Maintenance Hotline

    Our 24/7/365 maintenance hotline is always open to protect your property around the clock. We have various protocols to ensure cost control for work performed including common sense such as waiting until the following business day to send a vendor in a non-emergency call.

  • Maintenance Hotline icon

    Quality Repairs

    Our third-party vendors are vetted to ensure they are knowledgeable, friendly and have WCB coverage and liability insurance. Citysearch ensures vendors complete the full scope of work as per our direction.

  • Repair Surveys icon

    Repair Surveys

    To ensure all repairs are performed correctly, we follow up with each tenant AFTER the job is done to be sure everything is in good order.

  • Pet Damage & Eviction Guarantee icon

    Pet Damage & Eviction Guarantee

    Our screening process is so tight that we will personally reimburse you up to $1,000 should pet damage or an eviction occur. Click for details.

  • Rent Deposit Guarantee icon

    Rent Deposit Guarantee

    We know you want your money fast! We will deposit funds into your account no later than the 10th of the subsequent month.

  • Security Deposit Protection icon

    Security Deposit Protection

    We guarantee the protection of the tenants’ security deposit. So it’s always there if you need it at the end of the tenancy.

  • Corporate Relocation Connections icon

    Corporate Relocation Connections

    We have strong corporate and global relocation networks – a large portion of our tenants are relocation based.